Privacy Policy

Effective Date: 15th October 2024

Lucus Vans Ltd ("we", "our", or "us") is committed to protecting and respecting your privacy. This privacy policy outlines how we collect, use, and safeguard your personal information when you visit our website, make a purchase, or interact with us through other channels. By using our services, you agree to the terms outlined in this policy.

We collect and process the following personal data:

• Personal Identification Information: Name, email address, phone number, shipping and billing address.
• Payment Information: Payment details processed securely through third-party providers (we do not store payment information).
• Order Details: Information about the products or services you purchase.
• Technical Information: IP address, browser type, device information, and website usage data.
• Communication Information: Messages sent through email, contact forms, social media, or other channels.

We use your personal information for the following purposes:

• Processing Orders: To manage and fulfill your orders, and to communicate regarding your purchases.
• Customer Support: To provide assistance and respond to inquiries or issues.
• Marketing and Promotions: To send you promotional offers, newsletters, or updates (with your consent).
• Improve Our Services: To analyze website usage and enhance the functionality and user experience of our site.
• Legal Compliance: To comply with applicable legal obligations, such as tax and accounting regulations.

We process your data under the following legal bases:

• Contractual Necessity: To fulfill your orders and provide related services.
• Legitimate Interests: For marketing and improving our services.
• Consent: When you opt in to receive marketing communications.
• Legal Compliance: To fulfill our legal obligations, such as tax reporting.

We may share your personal data with the following third parties:

• Service Providers: Including payment processors, delivery services, and website hosting providers.
• Legal Authorities: If required to comply with a legal obligation or to protect our rights.
• Marketing Platforms: For email marketing or other promotional activities (with your consent).

We ensure that third parties comply with GDPR and maintain strict confidentiality and security measures.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including compliance with legal, accounting, and tax obligations.

• Order Data: Retained for [X years] in line with tax and legal requirements.
• Marketing Data: Retained until you opt out of receiving communications.

Under the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:

• Access: Request a copy of the data we hold about you.
• Rectification: Request correction of inaccurate data.
• Erasure: Request deletion of your data under certain conditions.
• Restriction: Request a limit on how we process your data.
• Portability: Request the transfer of your data to another provider.
• Objection: Object to specific processing activities, such as marketing communications.

To exercise any of these rights, please contact us at [email address].

We implement strict security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes secure connections (SSL) for payment processing and restricted access to your data.

Our website uses cookies to improve your browsing experience, analyze traffic, and personalize content. By using our website, you consent to our use of cookies. You can manage or disable cookies through your browser settings, but this may affect site functionality.

Our website may contain links to external websites. Please note that we are not responsible for the privacy practices of other sites. We recommend reviewing the privacy policies of any third-party websites you visit.

We may update this privacy policy from time to time. Any significant changes will be communicated via our website or email. Please review this policy periodically for the latest information on our privacy practices.

If you have any questions or concerns about this privacy policy or how we handle your personal data, please contact us at:

Lucus Vans Ltd
Enquiries@lucusvans.co.uk